Safe Gaming Commitment

7k999 Responsible Gaming — Your safety is our priority

7k999 believes that entertainment is enjoyable only when it is done in a controlled and thoughtful way. Our responsible gaming policy helps you play within healthy limits.

21+ For adults only

What is our commitment?


At 7k999, we see gaming as a healthy form of entertainment. Our goal is for every player to play with enjoyment, safely, and within their own means. We do not believe gaming is a source of income or a solution to financial problems.

7k999 is committed to creating a safe environment for players in Bangladesh. That is why we offer several effective tools and features that let you control your own playing time and spending. If you ever feel that gaming is having a negative impact on your life, contact our support team — we are always here for you.

Remember, responsible gaming is not just about avoiding harm to yourself — it also means being responsible toward your family and loved ones. Always keep this in mind while playing at 7k999.

Need help?

Our support team is ready to serve you seven days a week, twenty-four hours a day — in Bengali and in English.

24/7 Live Chat — Talk to us now

For any gaming-related concerns, our team will assist you without judgment and in complete confidence.

Protection Tools — Stay in control


Deposit Limit

Set your own limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a waiting period, but reducing it is instant.

Time-Out Feature

Want to take a short break? Use the time-out feature to temporarily close your account for a set period. You can take a break ranging from 24 hours up to 30 days.

Self-Exclusion

If you feel you need to stay away from gaming for a long time, the self-exclusion process lets you close your account for an extended period. Contact support to take this step.

Gaming History Review

Your complete transaction and betting history is available in your account. Analyze your spending patterns and make informed decisions when needed. Transparency is the first condition of healthy gaming.

Session Reminder

It is easy to lose track of how long you have been playing. Keeping session reminders on will send you notifications at set intervals to help you stay aware.

Account Closure Request

At any time and for any reason, you can request to permanently close your account. The 7k999 support team will complete this process quickly and without question.

Signs of Problem Gaming


Ask yourself — consider whether any of the following apply to your life. If several match, you should seek help.

  • You are spending more than your set budget on gaming and feeling regret afterward.
  • You keep playing to try to recover lost money and end up losing even more.
  • You are prioritizing gaming at the expense of your family, friends, or work.
  • You are lying to or hiding your gaming spending from your family.
  • You have decided to stop playing but keep failing to do so.
  • You are playing with borrowed money or funds meant for essential needs.
  • You feel anxious, irritable, or stressed when you are unable to play.

Core Principles of Healthy Gaming


01

Set a Budget

Decide how much you will spend before you start playing. If you reach that limit, stop — do not increase your budget in hopes of winning.

02

Respect time limits

Set aside a fixed amount of time each day for gaming. Take a break after each session and focus on family and other activities.

03

Think of gaming as entertainment

Gaming is not a way to earn money — it is entertainment. Winning is good, but keep a clear head when you lose. Never play when you are under stress.

21+ Age Limit and Minor Protection


Only those aged 21 or above may create an account and play at 7k999. This rule is non-negotiable for us.

Age Verification

We verify age at the time of account registration. Providing incorrect information may result in the account being suspended at the verification stage. Preventing access by minors is our ethical responsibility.

Parental Responsibility

If there are children or teenagers in your household, use parental control software on your devices. Keep your login credentials safe and private, and do not leave your device unlocked and unattended.

Reporting Feature

If you suspect a minor is attempting to play at 7k999, notify us immediately at [email protected]. We will take prompt action.

What to do if you have a gaming problem?


The first step is the most important one — acknowledging the problem. If you or someone you know feels that gaming is disrupting the normal rhythm of life, seek help without delay.

The 7k999 support team will listen to you without judgment or criticism. We can help you activate self-exclusion and also assist you in connecting with external professional organizations.

Remember, asking for help is not a sign of weakness — it is proof of courage and personal responsibility. 7k999 wants to be by your side at all times.

Chat with us directly on live chat

24 hours a day, 7 days a week — in Bengali and English

Email us:

[email protected]

Quick action checklist

Let us know via live chat that you want to take a break.
Set a deposit limit on your account — today.
Take a time-out or self-exclusion if needed.
Share your concerns with a trusted family member or friend.
Get information from us about professional counseling services.
Give yourself enough time before coming back.

Common Questions about Responsible Gaming


After logging in to your 7k999 account, go to Account Settings and find the "Responsible Gaming" section to access the deposit limit option. You can set daily, weekly, or monthly limits. If you have any trouble, contact us via live chat for assistance.

The duration of self-exclusion depends on the option you chose. Your account cannot be reactivated before the selected period ends. For a long-term break, contact [email protected] at the end of the period to reactivate your account.

A time-out is a temporary break — usually ranging from a few hours to a few weeks. It is for those who want to take a short rest. Self-exclusion is a longer-term decision, typically lasting months or years, and is more suitable for those who feel they are losing control over their gaming.

The minimum age to play at 7k999 is 21. You may be required to verify your age during account registration or the verification process. Under no circumstances are users under 21 permitted to use an account.

Absolutely. Problem gaming is a mental health matter and seeking professional help is completely normal. In Bangladesh, mental health counselors, community support groups, and hospital-based counseling services are available. Contact us at [email protected] to find out where to reach out.

In that case, change your password immediately and notify us via live chat or at [email protected]. We will quickly secure your account and investigate if necessary.

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