Frequently Asked Questions
7k999's FAQ Page — Answers to All Your Questions
Find straightforward answers in one place to the questions Bangladeshi players ask most about deposits, withdrawals, casino games, and support.
Find Your Answer
After joining 7k999, many players have various questions — how to deposit using bKash or Nagad, how long withdrawals take, how the live casino works, or what language you can use with support. On this page we have organised all those questions into four sections so you can quickly find the information you need. If you do not find an answer, you can reach us directly via our 24/7 live chat or by email.
Support Questions
Yes, the 7k999 support team serves players in both Bengali and English. Our live chat agents are trained with Bangladeshi players in mind, so feel free to describe your issue in your own language. Language will never be a barrier to getting help.
7k999 support is available seven days a week, 24 hours a day — so even if you run into a problem at 3 AM, you can get help right away. Service does not stop on Eid holidays or public holidays either. Live chat is the fastest channel; for complex matters you can also use email.
Before reaching out, have your account username or registered mobile number, a brief description of the problem, and — where relevant — the date and amount of the transaction at hand. A screenshot, if you have one, helps identify the issue even faster. Having this information ready in advance can significantly reduce resolution time.
7k999 has two support channels. The first is the live chat inside the site — it is the most effective option for immediate assistance. The second is email: [email protected] — suitable for sending documents or detailed complaints. Both channels accept Bengali.
When writing to support by email, briefly state the nature of the problem in the subject line, for example "Withdrawal issue". In the body, include your account name, the date and time of the problem (in Bangladesh Standard Time), and describe what happened step by step. Attaching relevant screenshots makes the issue easier to resolve.
How to Deposit
After logging in to 7k999, go to the Cashier section, select "Deposit", and choose Nagad as the payment method. Send the required amount to the displayed Nagad number from your Nagad app or via USSD, then enter the transfer reference number in the confirmation form. In most cases your account is credited within a few minutes.
The minimum deposit at 7k999 is ৳300, and this applies equally to all payment methods (bKash, Nagad, and Rocket). Sending less than ৳300 means the transaction will not be processed. New players can start with just ৳300 and still take advantage of the welcome bonus.
7k999 does not charge any processing fee on deposits — the full amount you send will be added to your gaming balance. However, the mobile wallet operator (bKash, Nagad, or Rocket) may deduct its own transfer charge in accordance with its own policy. Check the relevant wallet's app or website to confirm any transfer charges.
First, check your mobile wallet's transaction history to confirm the transfer was successful and went to the correct number. If your balance still has not arrived after some time, contact 7k999 via live chat or at [email protected] with your transaction ID and a screenshot. The support team will investigate and provide a resolution promptly.
Yes, the process for bKash and Rocket is essentially the same — go to the Cashier, select your preferred method, send the money to the displayed number, and submit the reference number. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit amount of ৳300 applies to all three methods.
Casino & Table Games
Baccarat has two hands — "Player" and "Banker". You bet on which hand will have a total point value closer to 9, or whether both will tie ("Tie"). Card values are: 2–9 count at face value, 10s and face cards count as zero, and Aces count as one. If the total has two digits, only the right-hand digit counts. The straightforward rules make it very popular among beginners.
7k999's live table games have tables with different limits — from low-stakes tables all the way to dedicated tables for experienced high-stakes players. The specific minimum and maximum bet for each table is displayed in the lobby before you load the game, so you can easily pick a table that suits your budget.
Yes, in live dealer games a real dealer broadcasts live from a professional studio to deal cards or spin the roulette wheel. The entire scene is visible on your screen through high-quality video streaming. You place your bets on screen and results update instantly. Games from world-class providers such as Evolution Gaming and Ezugi are available here.
In roulette, a spinning wheel has numbered pockets and a small ball is released onto it. You bet on which number or type of pocket (red/black, odd/even, high/low) the ball will land in. Betting directly on a single number pays more if you win, but the chance of winning is lower. Betting on larger groups increases your chance of winning but reduces the payout.
Yes, 7k999's live casino is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. With a stable mobile data or Wi-Fi connection, the live video stream runs smoothly on screen.
How to Withdraw
Once a withdrawal request at 7k999 is approved, the money generally arrives in your bKash, Nagad, or Rocket wallet within 5 to 30 minutes. Processing time may occasionally take slightly longer depending on the wallet operator's server load. Completing withdrawals as quickly as possible is our goal.
Yes, for security reasons withdrawals are sent only to the mobile wallet that is registered on your 7k999 account and is registered in your own name. Withdrawing directly to a wallet belonging to someone else is not possible. This rule is applied to protect the security of your account and funds.
Yes, withdrawals at 7k999 can be made seven days a week, 24 hours a day — including Fridays, Saturdays, and public holidays. Even a request made at 2 AM is processed within the normal timeframe. This is one of 7k999's features, because we understand that players can win at any time.
The minimum withdrawal amount at 7k999 is ৳1,000. Withdrawal requests for less than this will not be accepted. Please submit a withdrawal request once you have enough balance. The minimum limit is the same for all payment methods (bKash, Nagad, and Rocket).
Before withdrawing the welcome bonus, a 25x wagering requirement must be met. The requirement applies only to the bonus amount, not to the combined total of the deposit and bonus. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, you need to place a total of ৳1,500 × 25 = ৳37,500 in bets before you can withdraw the bonus. Any amount can be withdrawn once the requirement is met.
Still have questions? We are ready to help
If you did not find your answer in the FAQ, the 7k999 support team is always here for you — in Bengali, 24/7. Live chat is the fastest channel. You can also write in detail and send it by email.
24/7 Live Chat
[email protected]